Delivery and returns

A heavy piece of steel..

Delivery and return of a heavy product like The Pizza Steel, can be a costly affair.

We have spent a lot of time finding a way to offer you inexpensive door to door delivery and FREE RETURN, should you regret your purchase.. 


Benefitting from our fulfillment partner

Our fulfillment partner Rapid Fulfillment in Milton Keynes, sends thousands of parcels for various companies every month, giving us better shipping rates than we (as a small company) could ever hope for. Their low rates enable us to maintain low shipping fees and to offer you the ability to return your parcel at no cost, should you regret your purchase, so that you, as a customer, won't have to lose any sleep :-).


Tracked Courier delivery for all

Delivery and returns are handled by HERMES Courier services; they will deliver your heavy parcel to your doorstep within 24-48 hours. If you order before 1pm, you should receive your order within 24 hours (UK workdays, remote areas take longer)


Free returns for all

Should you regret your purchase within 30 days of receiving your parcel, we ask you to inform us through email.We will then provide you with a return label, and ask you to return your parcel to your local myHermes Parcel Shop. The return will be free of charge, and we will refund your order amount within 7-10 days after inspecting the returned product(s).