Help Center

FAQ - Frequently Asked Questions


Fast UK delivery

Delivery outside the UK (EU countries)

Remote areas: highlands and islands

Fulfillment and tracking

Free return - UK customers


Debit or credit Card


When is my card charged?

Can I pay with cheque?

What if I regret my purchase?

Return Policy

How do I return my parcel?

What does "free return" mean?

Can I open the parcel?

Can I try the Pizza Steel?

What if the product is damaged upon arrival?

The Pizza Steel

How thick is the steel?

What is the weight of the steel?

Why not use stainless steel?

Is The Pizza Steel made in the UK?

Do I have to buy The Pizza Steel online?

How long will The Pizza Steel last?


EU Guarantee

Extended Warranty


What now?

Will prices increase?